Information Collection & Use
Benefits Screening Services
If SF Works provides you with benefits screening services, in order to connect you to community resources and public benefits, we may collect certain personally identifiable information such as information about your personal and household income, family size, public benefit history, tax history, and alimony history. In addition, in order to provide advice regarding certain tax matters, and/or to provide audit defense services, we may collect certain personally identifiable information such as information about your employment history and military background. Collectively, this information is known as “employee benefit information.” We may retain copies of such employee benefit information and use it internally to perform analysis relating to our employee benefits work, or to provide you with a copy of your benefits application for your convenience in the future.
We do not sell or rent employee benefit information to anyone. We do not share individual employee benefit information with anyone outside of SF Works without first obtaining your written authorization to release such information.
We may use service companies on our behalf to perform services for you but these companies are not allowed to use your information for their own purposes without your prior written authorization to do so.
We may access and/or disclose your information if it is necessary to comply with the law or legal process, to protect or defend SF Works, or act in urgent circumstances to protect the personal safety of users of our employee benefit services or members of the public. For example, we may be required to cooperate with regulators or law enforcement action such as a court order, subpoena or search warrant.
SF Works’ Website
SF Works is the sole owner of the information collected on sfworks.org. SF Works collects personally identifiable information from our users at several different points on our website.
Orders
If you register for an event or make a charitable donation to us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and mailing address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications from SF Works’ Website
Special Offers and Updates
We will occasionally send you information on SF Works’ services, events and news.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out” section.
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Profile
We store information that we collect through cookies to create a “profile” of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.
We do not share your profile with other third parties.
Website Communications Choice/Opt-out
We provide you the opportunity to ”opt-out” of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If your personally identifiable information changes, or if you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at staff@sfworks.org, or you may contact us at (415) 217-5181.
Website Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Website Security
The security of your personal information is important to us. We work to protect your employee benefit information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. When you enter sensitive information (such as credit card number) on our registration or order forms, we and the third party programs that we utilize, encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can send email to us at staff@sfworks.org.
Changes to this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
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